Technical Support

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Protect Your Investment!

Support available every step of the way with Field Service Engineers and Application Scientists

Improve your lab productivity and accelerate your research

Here at Bio-Strategy we pride ourselves in providing: 

Country-Wide Coverage | Factory Trained Engineers and Scientists | Original Spare Parts
  Download Service Request Form
  Download Service Terms & Conditions


Installation | Compliance | Maintenance

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Get the most return for your investment

The condition, life span and accuracy of instruments is critical for the most essential tasks in the laboratory.
Bio-Strategy’s Technical Service is designed to help keep your lab instruments precisely up and running which gives you peace of mind.

Peace of mind

We do this by offering complete service solutions from installation, after sales service and compliance to the supply of original spare parts.
Our large team of factory-trained engineers covers the whole of New Zealand.


■    ISO-9001:2015 Certified view certificate >
■    IQ/OQ  

Service Agreements*

■    Tailored to customer’s needs on a wide range of supported equipment
■    Comprehensive Agreements covering service and parts
■    Standard Agreements including scheduled Preventative Maintenance services and up to 10% off parts and breakdown labour
■    Advanced scheduling of Preventative Maintenance
*initial checks on equipment out of warranty may be chargeable

Remote Support

■    In-house engineer for phone support
■    Remote support diagnostic capabilities
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